During peak registration hours, registered items will remain in a pending or processing state until you receive your confirmation email. You will receive the confirmation email within 2 hours of registering for programs or NeighbourWoods.

Client Login


Click here if you forgot your password or if you are accessing your customer account for the first time and need to set a password.

Create a customer account by selecting the “New Customer” feature. Once created, you can add to your family through the “My Groups/Family” feature or contact Active Living & Culture at 250-469-8800 or email recreation@kelowna.ca to set up an account.

Or create a new account with City of Kelowna below