To connect with one of our Active Living & Culture staff, call 250-469-8800 during business hours. After hours, you can email recreation@kelowna.ca and a representative will address your inquiry as soon as possible.

New customer account set up:
Create a customer account by selecting the “New Customer” feature. Once created, you can add to your family through the “My Groups/Family” feature or, contact Active Living & Culture at 250-469-8800 or email recreation@kelowna.ca to set up an account.

Registration tips and improvements

Please also check our recreation frequently asked questions

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Any personal information you provide to us is collected, used and disclosed in accordance with the Freedom of Information and Protection of Privacy Act (FOIPPA).

We (at the City of Kelowna) do not automatically gather any personal information such as your name, phone number, street or email address. We receive this information only if you supply it to us voluntarily, usually by contacting us through an email, application or feedback form, or by registering for a service in a secure portion of our website(s).

Any personal information we ask you to provide is collected under the authority of the FOIPPA. The information we collect from you will only be used for the purpose for which it was collected or to obtain feedback regarding the delivery of the service. When information is transmitted over the internet, it is encrypted to protect against unauthorized access. The information will be stored in a secure location and will not be disclosed to third parties without your permission, except as required by law.

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