During peak registration hours, registered items will remain in a pending or processing state until you receive your confirmation email. You will receive the confirmation email within 2 hours of registering for programs.
To connect with one of our Active Living & Culture staff, call 250-469-8800 during business hours. After hours, you can email firstname.lastname@example.org and a representative will address your inquiry as soon as possible.
New customer account set up:
Create a customer account by selecting the “New Customer” feature. Once created, you can add to your family through the “My Groups/Family” feature
or, contact Active Living & Culture at 250-469-8800 or email email@example.com to set up an account.
The information on this website is of a general nature and is provided in good faith for the interest and convenience of the general public. The City of Kelowna makes no representation as to the completeness, timeliness and accuracy of the information contained on this website. The City of Kelowna expressly disclaims liability for any and all damages and losses (whether direct, indirect, special, economic, consequential or otherwise) arising from or in any way related to the use of this website, any of its content, or any web browser, including without limitation, damage to any computer, software or data by any virus which might be transmitted or activated via this website or access to this website, any breach of copyright or other intellectual property right, and contravention of any local, national or international restriction on the publication or transmission of information.
The City of Kelowna does not endorse, approve, certify or control external Internet sites that this site may link to. Communications made through this site's email and messaging system is for convenience only and shall not be deemed to constitute legal notice to the City of Kelowna or any of its elected officials, officers, employees, agents, agencies or representatives with respect to any existing or potential claim or cause of action or actions or for any other purpose. Reference herein to any specific commercial product, process or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply endorsement, recommendation or favouring by the City of Kelowna.
Any personal information you provide to us is collected, used and disclosed in accordance with the Freedom of Information and Protection of Privacy Act (FOIPPA).
We (at the City of Kelowna) do not automatically gather any personal information such as your name, phone number, street or email address. We receive this information only if you supply it to us voluntarily, usually by contacting us through an email, application or feedback form, or by registering for a service in a secure portion of our website(s).
Any personal information we ask you to provide is collected under the authority of the FOIPPA. The information we collect from you will only be used for the purpose for which it was collected or to obtain feedback regarding the delivery of the service. When information is transmitted over the internet, it is encrypted to protect against unauthorized access. The information will be stored in a secure location and will not be disclosed to third parties without your permission, except as required by law.
If you have any questions about the collection, use or disclosure of your personal information, please call 250-469-8645 and ask for the City Clerk.